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HomeOpen a dispute

Open a dispute

Introduction

At Maxon, we strive to provide a seamless and transparent shopping experience for all our customers. We understand that there may be occasions where you encounter concerns or issues related to your purchases. Our "Open a Dispute" process has been designed to ensure your peace of mind and to address any disputes that may arise.

When to Open a Dispute:

You should consider opening a dispute if:

  1. You received a product that significantly differs from the product description.
  2. The item arrived damaged or in poor condition.
  3. You haven't received your order within the stipulated timeframe.
  4. The product quality does not meet your expectations.
  5. You have concerns about the payment or billing details.

How to Open a Dispute:

  1. Go to Open Dispute : Sign in to your Maxon account.
  2. Navigate to "Open Dispute Now": Go to form section and open dispute
  3. Provide Details: Clearly state the reason for opening the dispute and provide any relevant evidence, such as photos or screenshots, to support your claim.
  4. Submit: Once you've provided all necessary information, submit your dispute for review.
Open Dispute Now

What Happens Next

  1. Review: Our team will carefully review the dispute details and any evidence provided.
  2. Communication: You will be notified via email regarding the status of your dispute. Our team may also reach out to you for additional information if needed.
  3. Resolution: Based on the information provided, our team will work to resolve the dispute in a fair and timely manner. This may involve negotiating with the seller, requesting a return or refund, or other appropriate measures.
  4. Final Decision: Once a resolution is reached, you will be informed of the final decision. If a refund or return is approved, further instructions will be provided.
  5.  

Note

 It's important to open a dispute within the specified timeframe to ensure a swift resolution. Please ensure that all communication regarding the dispute is conducted through the designated platform to maintain transparency and track progress.

At Maxon, your satisfaction is our priority, and we are committed to addressing any concerns you may have. Our "Open a Dispute" process reflects our dedication to providing a secure and customer-centric marketplace experience. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team.

Thank you for choosing Maxon for your online shopping needs.

Open Dispute Now

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